We want you to be completely satisfied with your purchase from GingerPC. If for any reason you are not happy with your product, you can return it for a full refund or replacement within 10 days of purchase.
Here’s how our return process works:
- Contact us to initiate a return. You can do this by:
- Provide us with the following information:
- Your order number
- The product you want to return
- The reason for the return
- Pack the product securely in its original packaging, along with all accessories and manuals.
- Ship the product back to us using a reputable courier service. We offer free return shipping for all orders within India.
- Once we receive the returned product, we will inspect it and process your refund or replacement within 10 business days.
- Calling us at +918423437933
- Emailing us at info@gingerpc.com.
- Visiting our showroom in [Spencer Plaza Shop#f133, AnnaSalai, 600002 – Chennai tamil nadu].
Refunds will be issued to the original payment method.
Please note the following conditions for returns:
- Products must be in their original, undamaged condition and packaging.
- Products must be returned with all original accessories and manuals.
- Products that have been used or installed are not eligible for return, except in cases of manufacturing defects.
- Software products that have been opened are not eligible for return.
- Custom-built or configured computers are not eligible for return, unless they are defective.
Exceptions to the 10-day return policy:
- Defective products: If you receive a defective product, please contact us immediately for a replacement or repair.
- Damaged products: If you receive a damaged product, please contact us immediately to initiate a return.
We reserve the right to refuse returns in certain cases, such as:
- Products that have been damaged due to misuse or neglect.
- Products that have been tampered with or modified.
- Products that have been purchased from unauthorized resellers.
If you have any questions about our return and refund policy, please contact us.